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Contents
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Revision history
Please refer to Supported Vendors List document in SharePoint or Repo for revision history prior to moving article to Confluence
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Provides an 8x8 compatible spreadsheet that can be bulk loaded into the 8x8 platform
5. Direct orchestration (continued)
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Creates an XML file compatible with the Unify OpenScape bulk loading process
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The backup mechanisms and tools vary from vendor to vendor. Below is a brief description of the supported IMPORT backup formats and methods for each.
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OmniPCX
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The standard tab format from an Alcatel OmniPCX appears as follows:-
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Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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/ FreePBX (and derivatives)
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First of all, obtain a backup through the web portal for the Asterisk/FreePBX by selecting the top menu, then click “Admin” and select “Backup & Restore”
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Select “Add Backup”
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Under “Add Backup” Give the backup a name and a description.
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Under “Storage” click the drop-down menu and select the file storage location you can access (create one if none are shown)
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Click “Submit” in the lower right corner of the page. Doing so will return you to the “Backup & Restore” page.
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On the “Backup” tab of the “Backup & Restore” page click the “play” icon under the “Actions” heading.
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You will be presented with a scrolling log of the backup in real time. Depending on the size and complexity of your PBX this may take some time.
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When your backup is complete, a blue banner stating “Your backup has finished” will briefly appear. If you happen to miss this banner look for a line stating “Finished saving to selected filestore locations” in the log.
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Select “Close” on the log display
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On the “Backup & Restore” page select the “Restore” tab and click the “Download” icon in the “Actions” field of the “Restore from local cache” block.
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Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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The Cisco CUCM decoder utilises the “BATS backup” capability of the CUCM. To obtain and import a BATS backup, follow these steps.
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Login into the “Cisco Unified CM Administration” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.
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Select the “Export” function from “Bulk Administration” in the top menu
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Enter a suitable name for the backup and press “Submit”
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You should see the following message appear in the status panel
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Go to the Scheduler to ensure that the backup job in progress
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If the job says “Hold”, activate it by ticking the checkbox and clicking on “Activate Selected”
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If the job appears to get stuck on “Pending”, us the “Cisco Unified Serviceability” interface and ensure that the AXL, BPS and TAPS services are all activated (Note: this requires Admin access)
When completed, the status will change
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Select “Upload/Download” files in the “Bulk Administration” menu.
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Enter the prefix you entered in 2.2 and click on “Find”
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Select the backup and click on “Download Selected”
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Finally, save the file on your local system to use as an import to UCentric Voice Audit.
Cisco backups performed from the standard web portal for the Cisco CUCM. This generates a .tar file. You can import this into UCentric the Universal Decoder, through the site manager in the web portal or from the command line using
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CUCM CDR Data
If you want to capture actual usage of the CUCM, you can also capture the CDR data at the same time and UCentric will process this when combined with a BATS backup.
Login to the Cisco Unified Serviceability
Login into the “Cisco Unified Serviceability” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.
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Then select “CDR Analysis and Reporting” from the “Tools” menu.
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This will open a new window, select “Export CDR/CMR” from the “CDR” menu
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Select the date range (ideally more than 3 months) and click “Export to File”
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This will then display the following:-
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Right-click and save both files then click on “Close”
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For call manager express you can use the CME GUI and select “Administration -> Save Router Config”
Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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Avaya - IP Office
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Perform a backup as described here: https://pbxbook.com/ipoffice/iposcimp.html
Login to IP Office Manager
Click on File ➤ Import/Export ➤ Export...
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Select the Check Box for All of the configuration, and click OK.
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Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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Lync / Skype for Business / Teams
At present this is a semi-automated task that requires domain-admin privileges.
Please contact support@mit-tech.co.uk for more details.
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The Notel/Avaya BCM audit can be imported from either an Excel config file that looks like this:-
Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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Siemens/Unify HiPath’s can be audited from what is called a “Regen” or “LastLoad” file. Both are .txt files and look something like this:-
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Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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OpenScape OSV
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OSV can be imported from a ZIP file that contains .cfg and .csv files for the OSV configuration. It needs at a minimum:-
uc_users.csv UC Users
mediatrix.csv Mediatrix Servers
????_bgl_????.txt Main location devices
DLS-export.csv SIP + Keys
mlhg_??????.csv Hunt groups
export_all.txt Main configuration file
In addition the .cfg files for each gateway will enable UCentric to accurately audit the entire solution.
Then import the zip file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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MiCollab / MiCC / MiVoice Connect
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Backups are achieved through importing standard ‘backups’ downloaded through the MiVoice Connect, MiCollab and MiCC application web portals.
Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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MiVB
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Backups are achieved through importing standard ‘backups’ downloaded through the MiVoice Business application web portal.
Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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NOTE: This method is only available to Mitel, and their Authorised Users
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3300 / Legacy MiVB
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Backups are achieved through manually exporting the following forms manually, and exporting them from the Mitel Application portal to a CSV file (one for each section) – then zipping them up into a single file for processing
System Options
System Capacity
Users and Services Configuration
Feature Access Codes
System Speed Calls
Personal Ring Groups
Hunt Groups
Ring Groups
Pickup Groups
Paging Groups
Call Forwarding Profile
DND
Default Account Codes
Independent Account Codes
System Account Codes
Inward Dialling Modification
Outward Dialling Modification
Trunk Attributes
ICP/PBX Network Elements
IP/XNET Trunk Groups
All IP Telephones
Hardware Modules
Hardware Compute Cards
System IP Properties
Network Elements
ACD Agents IDs
ACD Agent Skill Groups
ACD Express Groups
ACD paths
ACD Path interflow dialling lists
ACD Remote Agent Subgroups
Default CESID
L2 to CESID
CESID Assignment
ARS Call Progress Tone Detection
ARS Digit Modification
ARS Maximum Dialled Digits
ARS Routes
ARS Route Lists
ARS Route Plans
ARS Digits Dialled
ARS Leading Digits
ARS Node Identities
Analog Trunks + Trunk Groups
Digital Trunks
DID Ranges for CPN Substitution
Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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BroadWorks (Broadsoft)
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Cisco Broadworks can be audited via two methods. These are.
Using a tool called EMU if the customer has access which can then produce a (Broadsoft) JSON backup. Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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A direct connection to BroadSoft using the OCI-P protocol. This relies on the customer providing the URL to the XSP server and a group admin and password for each account that requires auditing.
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OpenScape Business (OSBiz )
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OSBiz can be imported from a standard OSBiz XML input/export file.
It should appear in this form:
<?xml version="1.0" encoding="UTF-8"?>
<osbiz>
<general>
<xml_file_version>1.0</xml_file_version>
<system_type>OSBiz S</system_type>
<system_mode>UC Suite</system_mode>
<system_in_network>false</system_in_network>
</general>
<basic>
<gateway>
<customer_name>Test In House</customer_name>
<contract_number/>
<system_name>Test</system_name>
<gateway_location/>
<contact_address/>
<system_country>United Kingdom</system_country>
<brand>OpenScape Business</brand>
<international_prefix>00</international_prefix>
<national_prefix>0</national_prefix>
<country_code>44</country_code>
<local_area_code/>
<pabx_number/>
<node_id>0</node_id>
<continuous_tone>true</continuous_tone>
</gateway>
Then import the zip file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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NEAX
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NEC NEAX systems can be imported from a Standard XLSX backup that has the following tabs:-
You can import the XLSX file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:
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The following PABX vendors exports also include ‘Call Flows’ – This details where a DID/DDI call originating from the public network is routed to an IVR, Hunt Group or ACD call path.
At present this is supported for:-
Mitel MiVC, Mitel MiVB, Avaya CM and Skype for Business
These call flows are included within the Excel Bulk Loader and High-Level Word documents.
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