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Contents
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Overview
This page details the supported vendors and capabilities for UCentric Voice Audit and Migration.
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This data ensures DDI information is associated with a device, user, or extension. It can be used to highlight any issues a migration would encounter from users who have moved locations but retained their extension number. Hunt groups spanning multiple locations can also be identified with this information. Fields shown in the table below as fieldName represent the columns in the LLD (Bulk Loader Excel sheet) that is generated.
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An export from Active Directory or an LDAP server allows for the correct allocation of names against extension numbers where an integrated telephone directory is either unpopulated or inaccurate. Departmental information can also be associated against a user.
Voicemail Exports (i.e. Cisco Unity
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We can also blend in exports from Voicemail systems such as unity or 3rd party voicemail if it contains a list of users with voicemail configured. This allows for identification of voicemail users in the LLD reports for replication on the hosted voice or system that is being migrated to.
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Type | Typical export from | Default Field mappings | Info |
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Active Directory | Microsoft AD | Telephonenumber/Phone | Looks for Line1DN to patch telephonenumber/phone, if no match, attempts to match on name. Will map all appropriate fields if it finds a match. |
DDI | This is generated by us/you on a per-customer basis | EXTNPATTERN | This is used to bulk-map DDI and override locations if needed. In this example, any extension in the form 420xxx will be given an appropriate line1DDI number, and the regionName will be overrriden to "Amsterdam" - The RegionId of -1 means "match all locations to find this number in the list" The example 567x will only be overridden if the existing location (regionID /regionName ) matches. Note: The number of underscores must be the same in the suffix of the 1st two columns for this to work |
Devices | Generated by you/us if needed | userId | Used primarily for Broadworks exports where device information isn't in the backup; |
Network | Edge switches | Number | Will try to match on Number, IP or MAC. If found, will set LANSwitch, LANPort and LANLastSeen values |
Recorder | NICE NTR | Primary Extension Name | If the "Primary Extension Name" matches Line1DN, then the callRecordingMode column is set to "Yes" |
Voicemail | Unity | FirstName | Will persVoicemail voicemail if found, or groupVoicemail if set |
LLD Low-Level-Design/Bulk Migration Plan Export Formats
LLD/Bulk Loaders
UCentric has the capability to export the audited data in several pre-defined export formats suitable for direct bulk-loading into client platforms.
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UCentric ZT SPA (Zero Touch Single Page Application)
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SPA, or “Zero Touch” refers to the “Single Page Application”, a simplified interface for Auditing and Provisioning within UCentric.
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The “Direct Orchestration” provides the means to directly build or ‘Orchestrate’ the config of a new system though a script, a backup, or through direct API Orchestration
RingCentral
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Direct API provisioning to the RingCentral cloud solution using SSO credentials. This is licensed through RingCentral’s partner programme, and you should contact them directly for access to this feature.
WebEx by Cisco
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Direct provisioning into the WebEx by Cisco cloud solution using SSO credentials. A trial of this is available via the WebEx app store.
BroadWorks (Broadsoft)
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With BroadWorks credentials, this can directly populate a Broadsoft/Cisco BroadWorks platform through their web API.
Microsoft Teams
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Using the Graph API (expected 2023) or PowerShell scriptlets, this automatically creates users, direct connect and presence groups - most integrators have their own methods, so generally a generic LLD is used in conjuction with existing processes.
Cisco BATS
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Creates a v12.5 compatible BATS backup that can be restored directly onto a Cisco CUCM / HCS solution
Skype PowerShell Script (Deprecated)
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This generates a script that can be locally executed on a private cloud / on-premise Skype-for-Business platform to create all the users, groups and direct connects.
EMU
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Generates a EMU JSON export that can be pushed into the EMU service allowing provisioning of a Cisco BroadWorks platform through intermediate JSON.
8x8
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Provides an 8x8 compatible spreadsheet that can be bulk loaded into the 8x8 platform.
WebEx by Cisco
Direct provisioning into the WebEx by Cisco cloud solution using SSO credentials.
RingCentral
Direct API provisioning to the RingCentral cloud solution using SSO credentials.
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Unify XML
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Creates an XML file compatible with the Unify OpenScape bulk loading process.
Index
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Revision history
Please refer to Supported Vendors List document in SharePoint or Repo for revision history prior to moving article to Confluence
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