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Contents
| Table of Contents |
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Revision history
Version | Modified by | Date | Notes |
1.0 | Paul McGuinness | 28th February 2017 | Draft version |
1.1 | Paul McGuinness | 25th May 2017 | Added Outlier example to Detailed reports Added Performance Headline Report Added Site Performance Report Added Answer Summary Report Added Durations and Answer Times Report Added Call Types Report |
1.2 | Paul McGuinness | 22nd August 2017 | Amended 8.2 Web Logins to show new restrictions on agents, users & departments Added vertical timeline |
1.3 | Paul McGuinness | 18th December 2017 | Updated template report steps Added Group Performance Added Events in Progress Added Clustering report Added Redial report Added Building Access (Blueprint) |
1.4 | Paul McGuinness | 28th June 2018 | Added Widgets Updated main login screen-shots |
2.0 | Paul McGuinness | 29th June 2018 | Moved Voice Audit to a separate manual |
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UCentric is designed to be extensible and allow data from any source.
UCentric Voice Audit allows the auditing of multiple telephone (PBX) systems to be performed quickly and easily. It is a powerful administrative tool that enables the user to precisely track the number, type and availability of key PBX resources such as cards, trunks and handsets. It is possible to view details of any aspect of the communication system with just a few mouse clicks. Furthermore, UCentric Voice Audit can autonomously monitor any number of PBX systems, whether LAN-linked nodes or individual units accessible only by modem and export this information for the purposes of Compliance, Asset Tracking or Migration.
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Clicking on a single event will shown any linked records associated with the individual record.
If multiple records are associated with each other, the view will look more like this
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Insight | Positive/Negative | Comment |
Longest call |   | This could be a negative depending on your business |
Shortest call |   | |
Best answer time |   | |
Worst answer time |   | |
Least unanswered |   | |
Most unanswered |   | |
Most calls |   | This could be a negative depending on your business |
Least calls |   |
| Anchor | ||||
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The Interconnections report is a purely visual report to show how calls traverse a private voice network.
The wireframe image shows how incoming and outgoing calls are connected from PABX’s to departments and the internal call traffic that occurs internally within the voice network.
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