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Contents
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Revision history
Please refer to Supported Vendors List document in SharePoint or Repo for revision history prior to moving article to Confluence
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Overview
This page details the supported vendors and capabilities for UCentric Voice Audit and Migration.
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*Note: Where “Confirmed version support” is shown, this means it is known to work on that version. The solution usually works on higher or lower versions than shown, but this shows the versions that have been previously seen and audited by the MIT support team.
Vendor | Model | Confirmed version support* | Also known as | Audit Method(s) | Ports Used (IP Audits Only) | Backup supported? |
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Expected Backup format | |||||||
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3CX | 3CX | V16 | Backup only | - |
| XML Backup (.xml) | |
Aastra | 430 | Mitel MiVO400,430 | Backup only | - |
| Excel Spreadsheet (.xls) | |
MX-One |
MD110 | SSH, Modem | 22 |
| Command dump (.zip) | |||
Alcatel | OmniPCX | R9, R10 onwards | Backup, SSH, Modem | 22 |
| Config export (.txt) | |
ASC | Recorder | XML File import | - | XML Backup (.xml) | |||
Asterisk | FreePBX | 1.11.2 and V5.x onwards | SSH | 22 |
| Asterisk backup (.tar.gz) | |
Avaya |
BCM | 1.0R9 | Backup only | - |
| Excel export (*.xls) | ||
CM | G3 V15-V20 Release 6 onwards | Definity | ASA and SSH | 5022, 22 |
| UCentric backup (.ucx) | |
IP Office | Release 8 onwards | TFTP | 69 |
| Config export (.txt) | ||
Avaya / SDX | INDeX | Telnet / Modem | 23 | ||||
Axxess | 5000 | Mitel 5000 | Backup only |
| Access DB (.accdb) | ||
Broadsoft | Broadworks | V21-V24 | TCP/IP (Via XSP API) | 2208 |
| EMU (.json) | |
BT | CS2K |
n/a | Backup only | - |
| Excel export (*.xls) | |||
Cisco | CME | V5.x | Backup only | - |
| Router export (.txt) | |
CUCM | 6.0 - 12.5 | Backup only | - |
| CUCM |
AXL and SSH
8443, 22
BATS (.tar) | |||||||
Genesys | PureConnect | Backup only | - |
| Excel backup (.xls) | ||
GPT | BTeX | - | Modem | - | |||
IBM/Siemens | ROLM, 9751 | - | Modem | - | |||
Intertel/Mitel | Axxess |
Mitel MiVO250 | HTTP and TCP/IP | 80, 4000 |
IPC
Classic
SQL Server Database
135
Microsoft | Teams, Lync, Skype for Business, | PowerShell | - |
| MIT provided backup. | ||
Mitel | 3300 |
Nortel / Avaya
BCM
Rel 7.0 to 10.0 Inclusive | MiVB (Non MSL) | Telnet, SSH, SNMP and TCP/IP | 23, 22, 5022, 5023, 161 |
| Archive (.zip) | |
SX2000 | M-Stream + | SX2000 Light | Telnet | 23 | ||
MiCollab | Backup only | - |
| MSL Backup (.tar) | ||
MiCC | Backup only | - |
| MSL Backup (.tar) | ||
MiVoice Connect | MIVC: 1608 to 20 inclusive Shoretel: 19.50.1000.0 (14.2 GA 30) | Shoretel Shoreware | Backup only | - |
| MySQL Export (.sql) |
MiVoice Office 250 | Rel 5.0 to 6.3 SP7 inclusive | Axxess 5000 / Mitel 5000 | Backup only | - |
| Access DB (.accdb) |
MiVoice Office 400 | Aastra 430 | Backup only | - |
| Excel Spreadsheet (.xls) | |
NEC | NEAX | Backup only | - |
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NICE
NTR
MySQL Database
3306
Excel export (.xls) | |||||||
NEC | NEC UX5000, SV8100, SV9100 | .PCPX format | |||||
NEC/Philips | Sopho/IS3000 | Backup only | - |
| XML backup (.xml) | ||
Nortel / Avaya | Meridian, Succession, CS1000, CS1K | Release 4 - 7 (00 R - 65 P) | rLogin, Telnet, Modem | 513, 23 |
Redbox
Recorder
TCP/IP
| Command dump - Contact MIT for commands (.txt) | ||||||
OneAccess | One425 | Backup only | - |
| Archive (.zip) | ||
Siemens/Unify | HiPath 4000 | V5, V6 - After this is OpenScape Voice | HiCom 1xx |
Backup only | - |
| LastLoad/Regen (.txt) | |||
HiPath 3xxx series/HiCom 150 | ||||||
iSDX | Realitis, |
HiPath DX | Telnet / Modem | 23 |
| Command dump - Contact MIT for commands (.txt) |
OpenScape Voice OSV | V9 |
Backup only | - |
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Unify
OSBiz
Cfg Archive (.zip) | ||||||
OpenScape Business OSB | V2 R4 | |||||
Shortel | Shoreware | Mitel MiVC | FBackup onlyle | - |
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Verba
Recorder
SQL Server Database
MySQL Export (.sql | |||||||
Unify | OSBiz | Backup only | - |
| XML backup (.xml) |
Outputs
Migration Plan
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The migration plan exporting allows blending of additional data (e.g. AD, CDR, DDI ranges etc.) and then export to either “Bulk loaders” or direct provisioning through a script, backup or direct “Orchestration”.
Additional Data Imports and Blending
When exporting data for the purposes of migration, additional data sources can be imported into UCentric to blend it with audit data. Supported additional datasets and formats are shown in this section
DDI number ranges / extension ranges
This data ensures DDI information is associated with a device, user, or extension. It can be used to highlight any issues a migration would encounter from users who have moved locations but retained their extension number. Hunt groups spanning multiple locations can also be identified with this information. Fields shown in the table below as fieldName represent the columns in the LLD (Bulk Loader Excel sheet) that is generated.
Call Logging SMDR/CIL
This data allows for identification of any extensions or users that have no or little activity, and therefore may not need to be migrated.
Network MAC/IP captures (CDP/LLDP logs)
Network data allows for IP devices that have not been connected to the network to be identified which may then be considered as inactive or unused.
Active Directory/LDAP
An export from Active Directory or an LDAP server allows for the correct allocation of names against extension numbers where an integrated telephone directory is either unpopulated or inaccurate. Departmental information can also be associated against a user.
Voicemail Exports (i.e. Cisco Unity
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We can also blend in exports from Voicemail systems such as unity or 3rd party voicemail if it contains a list of users with voicemail configured. This allows for identification of voicemail users in the LLD reports for replication on the hosted voice or system that is being migrated to.
Type | Typical export from | Default Field mappings | Info |
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Active Directory | Microsoft AD | Telephonenumber/Phone | Looks for Line1DN to patch telephonenumber/phone, if no match, attempts to match on name. Will map all appropriate fields if it finds a match. |
DDI | This is generated by us/you on a per-customer basis | EXTNPATTERN | This is used to bulk-map DDI and override locations if needed. In this example, any extension in the form 420xxx will be given an appropriate line1DDI number, and the regionName will be overrriden to "Amsterdam" - The RegionId of -1 means "match all locations to find this number in the list" The example 567x will only be overridden if the existing location (regionID /regionName ) matches. Note: The number of underscores must be the same in the suffix of the 1st two columns for this to work |
Devices | Generated by you/us if needed | userId | Used primarily for Broadworks exports where device information isn't in the backup; |
Network | Edge switches | Number | Will try to match on Number, IP or MAC. If found, will set LANSwitch, LANPort and LANLastSeen values |
Recorder | NICE NTR | Primary Extension Name | If the "Primary Extension Name" matches Line1DN, then the callRecordingMode column is set to "Yes" |
Voicemail | Unity | FirstName | Will persVoicemail voicemail if found, or groupVoicemail if set |
LLD Low-Level-Design/Bulk Migration Plan Export Formats
LLD/Bulk Loaders
UCentric has the capability to export the audited data in several pre-defined export formats suitable for direct bulk-loading into client platforms.
Excel Spreadsheet
This is the standard format for export, which provides separate tabs for devices, profiles, hunt groups, pickup groups, and region information and allows blending and highlighting of usage and out-of-service, and the blending and transformation of data.
JSON
This provides the same data as the Excel output, but in JSON format suitable for consumption by orchestration platforms.
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UCentric ZT SPA (Zero Touch Single Page Application)
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SPA, or “Zero Touch” refers to the “Single Page Application”, a simplified interface for Auditing and Provisioning within UCentric.
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Call flows
The following PABX vendors exports also include ‘Call Flows’ – This details where a DID/DDI call originating from the public network is routed to an IVR, Hunt Group or ACD call path.
At present this is supported for:-
Mitel MiVC, Mitel MiVB, Avaya CM and Skype for Business
These call flows are included within the Excel Bulk Loader and High-Level Design documents.
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Direct orchestration
The “Direct Orchestration” provides the means to directly build or ‘Orchestrate’ the config of a new system though a script, a backup, or through direct API Orchestration
RingCentral
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Direct API provisioning to the RingCentral cloud solution using SSO credentials. This is licensed through RingCentral’s partner programme, and you should contact them directly for access to this feature.
WebEx by Cisco
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Direct provisioning into the WebEx by Cisco cloud solution using SSO credentials. A trial of this is available via the WebEx app store.
BroadWorks (Broadsoft)
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With BroadWorks credentials, this can directly populate a Broadsoft/Cisco BroadWorks platform through their web API.
Microsoft Teams
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Using the Graph API (expected 2023) or PowerShell scriptlets, this automatically creates users, direct connect and presence groups - most integrators have their own methods, so generally a generic LLD is used in conjuction with existing processes.
Cisco BATS
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Creates a v12.5 compatible BATS backup that can be restored directly onto a Cisco CUCM / HCS solution
Skype PowerShell Script (Deprecated)
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This generates a script that can be locally executed on a private cloud / on-premise Skype-for-Business platform to create all the users, groups and direct connects.
EMU
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Generates a EMU JSON export that can be pushed into the EMU service allowing provisioning of a Cisco BroadWorks platform through intermediate JSON.
8x8
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Provides an 8x8 compatible spreadsheet that can be bulk loaded into the 8x8 platform.
WebEx by Cisco bulk loader
Creates a WebEx by Cisco bulk loader backup which can then be imported via Cisco.
WebEx by Cisco
Direct provisioning into the WebEx by Cisco cloud solution using SSO credentials (expected Q4 2022).
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Direct API provisioning to the RingCentral cloud solution using SSO credentials.
Unify XML
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Creates an XML file compatible with the Unify OpenScape bulk loading process.
Index
| Table of Contents |
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Revision history
Please refer to Supported Vendors List document in SharePoint or Repo for revision history prior to moving article to Confluence
| Change History |
|---|