Auditing a MiVB/MCD/Mitel 3300 using CSV backups
- Liam McGuinness
- Paul McGuinness
This article describes the process of locating Mitel 3300 configuration files, backing them up in a CSV format, and then auditing them through UCentric.
Connecting to the Mitel Platform
To retrieve the required files for auditing, log in to the Mitel Communications Director web interface. To do this navigate to the MSL IP address in a web browser and log in with the administrator credentials. The interface will look like the one below.
Once logged in, select System Administrator Tool from the prompted tool selection box.
Locating forms within the web interface
Now you have accessed the Mitel web interface, you need to go through each form and retrieve the corresponding CSV file. To access the forms, click the arrows to expand the categories, some forms will be nested in subcategories. The screenshot below shows an example of this form structure.
The following forms should all be exported:
Required for Voice Migration | Optional (Needed for HLD) |
|---|---|
System Options System Capacity Users and Services Configuration Feature Access Codes System Speed Calls Personal Ring Groups Hunt Groups Ring Groups Pickup Groups Paging Groups Call Forwarding Profile DND Default Account Codes Independent Account Codes System Account Codes Inward Dialling Modification Outward Dialling Modification Trunk Attributes ICP/PBX Network Elements All IP Telephones DID Ranges for CPN Substitution System IP Properties Network Elements ACD Agents IDs Default CESID L2 to CESID CESID Assignment | ACD Agent Skill Groups ACD Express Groups ACD paths ACD Path interflow dialling lists ACD Remote Agent Subgroups ARS Call Progress Tone Detection ARS Digit Modification ARS Maximum Dialled Digits ARS Routes ARS Route Lists ARS Route Plans ARS Digits Dialled ARS Leading Digits ARS Node Identities Analog Trunks + Trunk Groups Digital Trunks Hardware Modules Hardware Compute Cards IP/XNET Trunk Groups |
Some forms may not be exportable if there is no data available. If a form cannot be exported for this reason, leave it and move on to the next form.
Exporting forms
When you select a form, there will be a few seconds of loading before a screen is displayed for that particular form. At the top right of the screen, there will be an ‘Export’ button. Click this, which will then display the export screen. Ensure that when exporting that ‘All’ is selected to ensure all data is collected.
Warning: The loading of forms can sometimes take a few seconds to fully complete. Ensure that when clicking export the correct form is selected as sometimes this will still be showing as the last form that was open.
Once export is clicked this will download a CSV file for that form to your device. Repeat the process for all forms in the table above. Once all the forms have been downloaded, zip them all into one folder ensuring they are all in the root of the ZIP.
Critical: Ensure that the System Capacity file is saved with the prefix “SysCap” instead of “System”
Auditing via UCentric SPA/ZT
The easiest and most recommended method of auditing this system is via the UCentric SPA/ZT. For instructions on how to use the SPA/ZT please see the following article: https://mittech.atlassian.net/wiki/x/AQAbAg
Auditing via Audit.exe
Open the UCentric Agent Configuration Wizard by browsing to 127.0.0.1:8080 on the UCentric server. From here create a new site with the decoder type “MiVoice Business (CSV)”.
Copy the Mitel 3300 CSV .zip file onto the UCentric server in an accessible location
Open Audit.exe from the command line, this application is found within C:\Program Files (x86)\MIT Dynamic\UCentric\Voice on the UCentric Server
On the command line enter the following
Audit.exe live MIVB2 -s 123 -d 127.0.0.1 -u sa -p password -f "d:\temp\myzipfile.zip"