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This will be either “Email” or “Direct Download”
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Permission is also required from the vendor for some solutions therefore please contact us for further information and we can assist.
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NOTE: When dropping the Excel LLD file onto the portal, ensure that you do not have it open in Excel otherwise it will not upload. |
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The format for each supported filetype is shown in the sections below, please ensure “Default Field Mappings” match the column names in your csv files.
Type | Typical export from | Default Field mappings | Info |
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Active Directory | Microsoft AD | Telephonenumber/Phone | Looks for Line1DN to patch telephonenumber/phone, if no match, attempts to match on name. Will map all appropriate fields if it finds a match. |
DDI | This is generated by us/you on a per-customer basis | EXTNPATTERN | This is used to bulk-map DDI and override locations if needed. In this example, any extension in the form 420xxx will be given an appropriate line1DDI number, and the regionName will be overrriden to "Amsterdam" - The RegionId of -1 means "match all locations to find this number in the list" The example 567x will only be overridden if the existing location (regionID /regionName ) matches. Note: The number of underscores must be the same in the suffix of the 1st two columns for this to work |
Devices | Generated by you/us if needed | userId | Used primarily for Broadworks exports where device information isn't in the backup; |
Network | Edge switches | Number | Will try to match on Number, IP or MAC. If found, will set LANSwitch, LANPort and LANLastSeen values |
Recorder | NICE NTR | Primary Extension Name | If the "Primary Extension Name" matches Line1DN, then the callRecordingMode column is set to "Yes" |
Voicemail | Unity | FirstName | Will persVoicemail voicemail if found, or groupVoicemail if set |
CDR | Cisco CUCM | https://mittech.atlassian.net/wiki/spaces/MKB/pages/35323905#Adding-CDR-to-Cisco-BATs-audit |
Vendor Specific Blending
Some vendors have their own formats for files that can be extracted when collecting a backup from a PBX, guides for blending these specific files are shown in this section.
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