For Alcatel OmniPCX Enterprise using the OmniVista tool we support data extracted in CSV/Tab format as shown in the image below, this can collected using the export function in OmniVista. Please contact us for further assistance in collecting this.

For Alcatel OmniPCX Office using the OMC/OXO Managment Console tool please see guidance below for how to collect the data.

In OMC, expand the Import/Export option and select Import/Export Data

For each file shown in the Data Type dropdown, click File and provide the file with a name, then click Export

Collect each of the exported files in the root of a zip file, this can then be imported into UCentric via the Web Interface or the Zero-touch interface.

The Cisco CUCM decoder utilises the “BATS backup” capability of the CUCM. To obtain and import a BATS backup, follow these steps.

Login to the Cisco Unified Administration

Login into the “Cisco Unified CM Administration” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Creating the backup

Select the “Export” function from “Bulk Administration” in the top menu

Enter a suitable name for the backup and press “Submit”

You should see the following message appear in the status panel

Check Scheduler

Go to the Scheduler to ensure that the backup job in progress

If the job says “Hold”, activate it by ticking the checkbox and clicking on “Activate Selected”

If the job appears to get stuck on “Pending”, us the “Cisco Unified Serviceability” interface and ensure that the AXL, BPS and TAPS services are all activated (Note: this requires Admin access)

When completed, the status will change

Downloading the backup

Select “Upload/Download” files in the “Bulk Administration” menu.

Enter the prefix you entered in 2.2 and click on “Find”

Select the backup and click on “Download Selected”

Finally, save the file on your local system to use as an import to UCentric Voice Audit.

Cisco backups performed from the standard web portal for the Cisco CUCM. This generates a .tar file.

If you want to capture actual usage of the CUCM, you can also capture the CDR data at the same time and UCentric will process this when combined with a BATS backup.

Login to the Cisco Unified Serviceability

Login into the “Cisco Unified Serviceability” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Then select “CDR Analysis and Reporting” from the “Tools” menu.

This will open a new window, select “Export CDR/CMR” from the “CDR” menu

Select the date range (ideally more than 3 months) and click “Export to File”

This will then display the following:-

CUCM

Use an account that has administrator access to the Cisco Web Interface and navigate to the Cisco Unity Connection Administration section.

On the left-hand side tree view, locate Tools → Bulk Administration Tool

This page allows you to export the unity data, you need to select Export as your Operation. Selecting Users with Mailbox as your Object Type.

Once you have browsed and defined a filename, you can Submit to start the export process.

The CSV file that is generated can be included with a CUCM audit in order to identify users with voice mail requirements.

For call manager express you can use the CME GUI and select “Administration -> Save Router Config

Broad

Cisco Broadworks can be audited via two methods, these are:

• Using a tool called EMU if the customer has access which can then produce a (Broadsoft) JSON backup.

• A direct connection to BroadSoft using the OCI-P protocol. This relies on the customer providing the URL to the XSP server and a group admin and password for each account that requires auditing. This is entered into the UCentric SPA/ZT interface under the “Vendors” tab on the bottom-left

You can also obtain a .UCX file to drop on the UCentric SPA/ZT interface by getting the customer to perform the audit remotely as follows:-

• Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice )

• And copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe broadworks -i hostName-u username -p password-o customerName.ucx

Replace hostName with the URL of the Broadworks XSP server (including HTTPS:// or HTTP://)

Replace username with the Broadworks Group Admin username

Replace password with the BroadWorks Group Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be

Avaya CM/Aura/Definity can be audited direct from the UCentric SPA/ZT interface (using the “Vendors” button on the bottom-left), via an applet provided by MIT or via collecting exports from the Avaya System Administration tool (ASA) and importing them. Using the SPA/ZT direct method or Audit Applet (which is the same thing in effect) is the recommended method for acurate and detailed audits.

Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice or speak to the MIT team), and copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe avaya -i x.x.x.x -u username -p password-o customerName.ucx

Replace x.x.x.x with the IP Address of the on-net (or Internet visible) Avaya CM - Note: Port 5022 must be visible.

Replace username with the Avaya ASA Admin username

Replace password with the Avaya ASA Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be called

The .ucx file can then be dropped on the UCentric Auditing SPA/ZT interface.

This is not the recommended method as some level of fidelity of information will be lost due to the limits of the Avaya ASA app. It can also take some time using this method.

• Install ASA v6 (or latest version) + service pack (if not already installed)

• Create an empty folder on your Desktop with the name of the site (e.g. “MIT Test”)

• Connect to your Avaya and select the “Advanced” panel on the left, then click on “Export Data”

• Repeat this step for every form available, select the form from the list

• Then click next then click the >> so that all fields are in the right-hand box

• Then click Next and then click on the three dots next to the filename and select your folder on the desktop, leaving the filename as-is.

• Then click Next, Next, Finish andrepeat this for all forms in the list.

• You can see the progress in the “Schedule” tab at the bottom of panel. Wait until all jobs are completed. Note: Errors will occur for unlicensed or missing options – Ignore this.

• Select “Advanced” then “Report”

• Repeating this step for this list of reports (Paste each of these into the selection box as not all are listed in the drop-down)

  • display system-parameters customer-options

  • list hunt-group

  • list call-forwarding

  • list registered-ip-stations

 

• Select the report from the list and choose“Export screen capture to file”

• Select  the 3 dots next to the filename and use same folder as before

• Once all files have been captured. Zip the folder up and this can then be used with the SPA/ZT tool.

Aura expand
params JTdCJTIydGl0bGUlMjIlM0ElMjJBdmF5YSUyMElQJTIwT2ZmaWNlJTIyJTdE

Perform a backup as described here: https://pbxbook.com/ipoffice/iposcimp.html

Login to IP Office Manager 
Click on File ➤ Import/Export ➤ Export...

Select the Check Box for All of the configuration, and click OK as shown below.

Aura expand
params JTdCJTIydGl0bGUlMjIlM0ElMjJBdmF5YSUyRk5vcnRlbCUyMEJDTSUyMiU3RA==

The Notel/Avaya BCM audit can be imported from either an Excel config file that looks like this:-

Aura expand
params JTdCJTIydGl0bGUlMjIlM0ElMjJOb3J0ZWwlMjBNZXJpZGlhbiUyRk9wdGlvbiUyMDExJTJGQ1MxSyUyMiU3RA==

MIT can provide a list of commands that can be manually run on the CS1K to capture the information required for an audit

Below are a list of commands that should be run via the terminal interface for the CS1K using PuTTy and saved to a txt file which can then be ingested by UCentric.

You must first log into the terminal interface before running these commands.

Please contact us for the instructions as we do not make this information publicly available.

Backups are achieved through manually exporting the following forms manually, and exporting them from the Mitel Application portal to a CSV file (one for each section) – then zipping them up into a single file for processing

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live MiVB2 -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

A full guide for this can be found here: Auditing a Mitel 3300 using CSV backups

You will need to be a MiVoice Connect System Administrator and have the credentials to login to the MiVoice Connect System

Procedure 1:

• Login to the MiVoice Connect HQ server either directly or using Remote Desktop Connection 

• Navigate to "Drive:\Shoreline Data\Database\SnapShot"

• Sort the view by "Date Modified" and take the "SnapShotMM-DD-YYYY XXXXXX.sql.gz" file that is most recent.

Alternatively:

Procedure 2: (Run Backup on Demand)

• Navigate to C:\program files<x86>\ shoreline communications\ shoreware server\MySQL\MySQL server\Examples

• Run the backup config.bat file. This will create a new “.sql” file under C folder

• Get the “.sql” file for generating audit and migration reports

Backups are achieved through importing standard ‘backups’ downloaded through the MiVoice Connect, MiCollab and MiCC application web portals.

Aastra MX-One backups/exports should contain the most if not all of the files listed in the below table, some files may be empty or missing if the related config doesn’t exist on the PBX.

Files should be zipped up into a single file for processing in the the UCentric ZT or Web portal.