Vendor Support and Capabilities

Overview

This page details the supported vendors and capabilities for UCentric Voice Audit and Migration.

It is designed as a broad overview of capabilities and the types of data that can be captured. It is not intended to be a complete specification of each decoder and should be used as a general reference guide only.

Supported Audit Methods for Voice Audits

This section details the supported methods for auditing each voice platform/PBX methods.

Audits can be performed in a variety of ways such as directly via IP using SSH or Telnet, by collecting a backup or extract from the system to import into UCentric or via Dial up/Modem connection.

The pages linked below contain guides for each type of audit method, please refer to the table for which methods are supported on each vendor/PBX Type.

 

*Note: Where “Confirmed version support” is shown, this means it is known to work on that version. The solution usually works on higher or lower versions than shown, but this shows the versions that have been previously seen and audited by the MIT support team.

Vendor

Model

Confirmed version support*

Also known as

Audit Method(s)

Ports Used (IP Audits Only)

Backup supported?

Expected Backup format

Vendor

Model

Confirmed version support*

Also known as

Audit Method(s)

Ports Used (IP Audits Only)

Backup supported?

Expected Backup format

3CX

3CX

V16

 

Backup only

-

XML Backup (.xml)

Aastra

430

 

Mitel MiVO400,430

Backup only

-

Excel Spreadsheet (.xls)

MX-One

 

MD110

SSH, Modem

22

Command dump (.zip)

Alcatel

OmniPCX

R9, R10 onwards

 

Backup, SSH, Modem

22

Config export (.txt)

ASC

Recorder

 

 

XML File import

-

 

XML Backup (.xml)

Asterisk

FreePBX

1.11.2 and V5.x onwards

 

SSH

22

Asterisk backup (.tar.gz)

 

Avaya

 

BCM

1.0R9

 

Backup only

-

Excel export (*.xls)

CM

G3 V15-V20

Release 6 onwards

Definity

ASA and SSH

5022, 22

UCentric backup (.ucx)

IP Office

Release 8 onwards

 

TFTP

69

Config export (.txt)

Avaya / SDX

INDeX

 

 

Telnet / Modem

23

 

 

Axxess

5000

 

Mitel 5000

Backup only

 

Access DB (.accdb)

Broadsoft

Broadworks

V21-V24

 

TCP/IP (Via XSP API)

2208

EMU (.json)

BT

CS2K

n/a

 

Backup only

-

Excel export (*.xls)

Cisco

CME

V5.x

 

Backup only

-

Router export (.txt)

CUCM

6.0 - 12.5

 

Backup only

-

CUCM BATS (.tar)

Genesys

PureConnect

 

 

Backup only

-

Excel backup (.xls)

GPT

BTeX

-

 

Modem

-

 

 

IBM/Siemens

ROLM, 9751

-

 

Modem

-

 

 

Intertel/Mitel

Axxess

 

Mitel MiVO250

HTTP and TCP/IP

80, 4000

 

 

Microsoft

Teams, Lync, Skype for Business,

 

 

PowerShell

-

MIT provided backup.

 

 

Mitel

 

3300

 

Rel 7.0 to 10.0 Inclusive

MiVB (Non MSL)

Telnet, SSH, SNMP and TCP/IP

23, 22, 5022, 5023, 161

CSV Extracts

Archive (.zip)

SX2000

M-Stream +

SX2000 Light

Telnet

23

 

 

MiCollab

 

 

Backup only

-

MSL Backup (.tar)

MiCC

 

 

Backup only

-

MSL Backup (.tar)

MiVoice Connect

MIVC: 1608 to 20 inclusive

Shoretel: 19.50.1000.0 (14.2 GA 30) 

Shoretel Shoreware

Backup only

-

MySQL Export (.sql)

MiVoice Office 250

Rel 5.0 to 6.3 SP7 inclusive

Axxess 5000 / Mitel 5000

Backup only

-

Access DB (.accdb)

MiVoice Office 400

 

Aastra 430

Backup only

-

Excel Spreadsheet (.xls)

NEC

NEAX

 

 

Backup only

-

Excel export (.xls)

NEC

NEC UX5000, SV8100, SV9100

 

 

 

 

 

 

NEC/Philips

Sopho/IS3000

 

 

Backup only

-

XML backup (.xml)

 

Nortel / Avaya

Meridian, Succession, CS1000, CS1K

Release 4 - 7

(00 R - 65 P)

 

rLogin, Telnet, Modem

513, 23

Command dump - Contact MIT for commands (.txt)

OneAccess

One425

 

 

Backup only

-

Archive (.zip)

 

Siemens/Unify

HiPath 4000

V5, V6 - After this is OpenScape Voice

HiCom 1xx

 

Backup only

-

LastLoad/Regen (.txt)

HiPath 3xxx series/HiCom 150

 

 

 

 

 

 

iSDX

 

Realitis, HiPath DX

Telnet / Modem

23

Command dump - Contact MIT for commands (.txt)

OpenScape Voice OSV

V9

 

Backup only

-

Cfg Archive (.zip)

OpenScape Business OSB

V2 R4

 

 

 

 

 

Shortel

Shoreware

 

Mitel MiVC

FBackup onlyle

-

MySQL Export (.sql

Unify

OSBiz

 

 

Backup only

-

XML backup (.xml)

 

Outputs

Migration Plan

 

The migration plan exporting allows blending of additional data (e.g. AD, CDR, DDI ranges etc.) and then export to either “Bulk loaders” or direct provisioning through a script, backup or direct “Orchestration”.

 

Additional Data Imports and Blending

When exporting data for the purposes of migration, additional data sources can be imported into UCentric to blend it with audit data. Supported additional datasets and formats are shown in this section

DDI number ranges / extension ranges

This data ensures DDI information is associated with a device, user, or extension. It can be used to highlight any issues a migration would encounter from users who have moved locations but retained their extension number. Hunt groups spanning multiple locations can also be identified with this information. Fields shown in the table below as fieldName represent the columns in the LLD (Bulk Loader Excel sheet) that is generated.

Call Logging SMDR/CIL

This data allows for identification of any extensions or users that have no or little activity, and therefore may not need to be migrated.

Network MAC/IP captures (CDP/LLDP logs)

Network data allows for IP devices that have not been connected to the network to be identified which may then be considered as inactive or unused.

Active Directory/LDAP

An export from Active Directory or an LDAP server allows for the correct allocation of names against extension numbers where an integrated telephone directory is either unpopulated or inaccurate. Departmental information can also be associated against a user.

Voicemail Exports (i.e. Cisco Unity)

We can also blend in exports from Voicemail systems such as unity or 3rd party voicemail if it contains a list of users with voicemail configured. This allows for identification of voicemail users in the LLD reports for replication on the hosted voice or system that is being migrated to.

 

Type

Typical export from

Default Field mappings

Info

Type

Typical export from

Default Field mappings

Info

Active Directory

Microsoft AD

Telephonenumber/Phone
DDI/Phone
CN
DisplayName/FullName/DirectoryName
firstName/givenname/forename
SAMAccountName
Company
Department
E-Mail/Email/EmailAddress/Mail
SIPADdress
ObjectSID
UPN/UserPrincipalName
Mobile/MobilePhone/Cell/CellPhone

Looks for Line1DN to patch telephonenumber/phone, if no match, attempts to match on name.

Will map all appropriate fields if it finds a match.

DDI

This is generated by us/you on a per-customer basis

EXTNPATTERN
DDIPATTERN
REGIONID
REGIONNAME
NAMESPACE
OVERRIDEREGIONNAME

This is used to bulk-map DDI and override locations if needed.

 

 

In this example, any extension in the form 420xxx will be given an appropriate line1DDI number, and the regionName will be overrriden to "Amsterdam" - The RegionId of -1 means "match all locations to find this number in the list"

The example 567x will only be overridden if the existing location (regionID /regionName ) matches.

Note: The number of underscores must be the same in the suffix of the 1st two columns for this to work

Devices

Generated by you/us if needed 

userId
MAC
deviceType

Used primarily for Broadworks exports where device information isn't in the backup;
Looks for the Line1DN or Line1DDI matching userId, if matched, sets the MAC and primaryModel (if each not already populated)

Network

Edge switches

Number
MAC
IP
Switch
Port
Last Seen

Will try to match on Number, IP or MAC. If found, will set LANSwitch, LANPort and LANLastSeen values

Recorder

NICE NTR

Primary Extension Name

If the "Primary Extension Name" matches Line1DN, then the callRecordingMode column is set to "Yes"

Voicemail

Unity

FirstName
LastName
Extension
group

Will persVoicemail voicemail if found, or groupVoicemail if set

LLD Low-Level-Design/Bulk Migration Plan Export Formats

LLD/Bulk Loaders

UCentric has the capability to export the audited data in several pre-defined export formats suitable for direct bulk-loading into client platforms.

Excel Spreadsheet

This is the standard format for export, which provides separate tabs for devices, profiles, hunt groups, pickup groups, and region information and allows blending and highlighting of usage and out-of-service, and the blending and transformation of data.

JSON

This provides the same data as the Excel output, but in JSON format suitable for consumption by orchestration platforms.

Custom formats

In addition to the above, there are several client-specific bulk export formats.

High-Level Design (HLD) Report

The high-level design document is a user-friendly/customer facing document that contains a full high-level overview of the current

Example Outputs

Our demonstration portal has some sample HLD and LLD reports in our default formats. Click the button below to check these out.

UCentric ZT SPA (Zero Touch Single Page Application)

SPA, or “Zero Touch” refers to the “Single Page Application”, a simplified interface for Auditing and Provisioning within UCentric.

Call flows

The following PABX vendors exports also include ‘Call Flows’ – This details where a DID/DDI call originating from the public network is routed to an IVR, Hunt Group or ACD call path.

At present this is supported for:-

Mitel MiVC, Mitel MiVB, Avaya CM and Skype for Business

 

These call flows are included within the Excel Bulk Loader and High-Level Design documents.

Direct orchestration

The “Direct Orchestration” provides the means to directly build or ‘Orchestrate’ the config of a new system though a script, a backup, or through direct API Orchestration

RingCentral

Direct API provisioning to the RingCentral cloud solution using SSO credentials. This is licensed through RingCentral’s partner programme, and you should contact them directly for access to this feature.

WebEx by Cisco

Direct provisioning into the WebEx by Cisco cloud solution using SSO credentials. A trial of this is available via the WebEx app store.

BroadWorks (Broadsoft)

With BroadWorks credentials, this can directly populate a Broadsoft/Cisco BroadWorks platform through their web API.

Microsoft Teams

Using the Graph API or PowerShell scriptlets, this automatically creates users, direct connect and presence groups - most integrators have their own methods, so generally a generic LLD is used in conjuction with existing processes.

Cisco BATS

Creates a v12.5 compatible BATS backup that can be restored directly onto a Cisco CUCM / HCS solution

Skype PowerShell Script (Deprecated)

This generates a script that can be locally executed on a private cloud / on-premise Skype-for-Business platform to create all the users, groups and direct connects.

EMU

Generates a EMU JSON export that can be pushed into the EMU service allowing provisioning of a Cisco BroadWorks platform through intermediate JSON.

8x8

Provides an 8x8 compatible spreadsheet that can be bulk loaded into the 8x8 platform.

Unify XML

Creates an XML file compatible with the Unify OpenScape bulk loading process.

 

Index

Revision history

Please refer to Supported Vendors List document in SharePoint or Repo for revision history prior to moving article to Confluence

Version Date Comment
Current Version (v. 28) Nov 04, 2024 13:10 Sean Millar
v. 27 Oct 16, 2024 08:25 Paul McGuinness
v. 26 Sept 02, 2024 17:14 Sean Millar
v. 25 Aug 30, 2024 14:43 Paul McGuinness
v. 24 Aug 30, 2024 14:42 Paul McGuinness
v. 23 Jul 04, 2024 09:31 Paul McGuinness
v. 22 Jul 03, 2024 14:09 Sean Millar
v. 21 Oct 18, 2023 15:00 Paul McGuinness
v. 20 Oct 18, 2023 13:25 Sean Millar
v. 19 Oct 13, 2023 09:57 Sean Millar
v. 18 Aug 23, 2023 11:10 Paul McGuinness
v. 17 Aug 22, 2023 09:12 Paul McGuinness
v. 16 Jun 28, 2023 16:11 Jim Coble
v. 15 Jun 14, 2023 11:11 Jim Coble
v. 14 Apr 20, 2023 15:16 Jim Coble
v. 13 Jan 27, 2023 14:45 Sean Millar
v. 12 Jan 13, 2023 17:36 Sean Millar
v. 11 Jan 13, 2023 17:28 Sean Millar
v. 10 Oct 06, 2022 16:31 Sean Millar
v. 9 Oct 06, 2022 16:29 Sean Millar
v. 8 Oct 06, 2022 14:58 Sean Millar
v. 7 Oct 06, 2022 14:57 Sean Millar
v. 6 Oct 06, 2022 14:55 Sean Millar
v. 5 Oct 06, 2022 13:51 Jim Coble
v. 4 Oct 06, 2022 13:24 Sean Millar
v. 3 Oct 06, 2022 10:52 Sean Millar
v. 2 Oct 06, 2022 10:30 Sean Millar
v. 1 Oct 05, 2022 17:39 Sean Millar