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The backup mechanisms and tools vary from vendor to vendor. This page details which systems UCentric supports auditing via backup for along with the supported backup formats and methods for each. Please click one of the vendor logos below to go directly to the section for that vendor or select them from the table of contents below.

Info
New ‘backup’ methods are being added all the time. Please return to this page to find the latest information and compatibility.

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The Cisco CUCM decoder utilises the “BATS backup” capability of the CUCM. To obtain and import a BATS backup, follow these steps.

Login to the Cisco Unified Administration

Login into the “Cisco Unified CM Administration” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Creating the backup

Select the “Export” function from “Bulk Administration” in the top menu

Enter a suitable name for the backup and press “Submit”

You should see the following message appear in the status panel

Check Scheduler

Go to the Scheduler to ensure that the backup job in progress

If the job says “Hold”, activate it by ticking the checkbox and clicking on “Activate Selected”

If the job appears to get stuck on “Pending”, us the “Cisco Unified Serviceability” interface and ensure that the AXL, BPS and TAPS services are all activated (Note: this requires Admin access)

When completed, the status will change

Downloading the backup

Select “Upload/Download” files in the “Bulk Administration” menu.

Enter the prefix you entered in 2.2 and click on “Find”

Select the backup and click on “Download Selected”

Finally, save the file on your local system to use as an import to UCentric Voice Audit.

Cisco backups performed from the standard web portal for the Cisco CUCM. This generates a .tar file.

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If you want to capture actual usage of the CUCM, you can also capture the CDR data at the same time and UCentric will process this when combined with a BATS backup.

Login to the Cisco Unified Serviceability

Login into the “Cisco Unified Serviceability” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Then select “CDR Analysis and Reporting” from the “Tools” menu.

This will open a new window, select “Export CDR/CMR” from the “CDR” menu

Select the date range (ideally more than 3 months) and click “Export to File”

This will then display the following:-

CUCM

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Use an account that has administrator access to the Cisco Web Interface and navigate to the Cisco Unity Connection Administration section.

On the left-hand side tree view, locate Tools → Bulk Administration Tool

This page allows you to export the unity data, you need to select Export as your Operation. Selecting Users with Mailbox as your Object Type.

Once you have browsed and defined a filename, you can Submit to start the export process.

The CSV file that is generated can be included with a CUCM audit in order to identify users with voice mail requirements.

Note
If you want this included automatically in a Cisco Audit, ensure that you create a new .zip file, and include the Cisco CUCM backup (in it’s original .tar or .tar.gz format) and this export with any filename, but with the suffix .unity.txt

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For call manager express you can use the CME GUI and select “Administration -> Save Router Config

Broad

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Cisco Broadworks can be audited via two methods, these are:

Using a tool called EMU if the customer has access which can then produce a (Broadsoft) JSON backup.

A direct connection to BroadSoft using the OCI-P protocol. This relies on the customer providing the URL to the XSP server and a group admin and password for each account that requires auditing. This is entered into the UCentric SPA/ZT interface under the “Vendors” tab on the bottom-left

You can also obtain a .UCX file to drop on the UCentric SPA/ZT interface by getting the customer to perform the audit remotely as follows:-

Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice )
And copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe broadworks -i hostName-u username -p password-o customerName.ucx

Replace hostName with the URL of the Broadworks XSP server (including HTTPS:// or HTTP://)

Replace username with the Broadworks Group Admin username

Replace password with the BroadWorks Group Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be

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Avaya CM/Aura/Definity can be audited direct from the UCentric SPA/ZT interface (using the “Vendors” button on the bottom-left), via an applet provided by MIT or via collecting exports from the Avaya System Administration tool (ASA) and importing them. Using the SPA/ZT direct method or Audit Applet (which is the same thing in effect) is the recommended method for acurate and detailed audits.

Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice or speak to the MIT team), and copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe avaya -i x.x.x.x -u username -p password-o customerName.ucx

Replace x.x.x.x with the IP Address of the on-net (or Internet visible) Avaya CM - Note: Port 5022 must be visible.

Replace username with the Avaya ASA Admin username

Replace password with the Avaya ASA Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be called

The .ucx file can then be dropped on the UCentric Auditing SPA/ZT interface.

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This is not the recommended method as some level of fidelity of information will be lost due to the limits of the Avaya ASA app. It can also take some time using this method.

Install ASA v6 (or latest version) + service pack (if not already installed)
Create an empty folder on your Desktop with the name of the site (e.g. “MIT Test”)
Connect to your Avaya and select the “Advanced” panel on the left, then click on “Export Data”

Repeat this step for every form available, select the form from the list

Then click next then click the >> so that all fields are in the right-hand box

Then click Next and then click on the three dots next to the filename and select your folder on the desktop, leaving the filename as-is.

Then click Next, Next, Finish andrepeat this for all forms in the list.
You can see the progress in the “Schedule” tab at the bottom of panel. Wait until all jobs are completed. Note: Errors will occur for unlicensed or missing options – Ignore this.

Select “Advanced” then “Report”
Repeating this step for this list of reports (Paste each of these into the selection box as not all are listed in the drop-down)
display system-parameters customer-options
list hunt-group
list call-forwarding
list registered-ip-stations

Select the report from the list and choose“Export screen capture to file”
Select the 3 dots next to the filename and use same folder as before
Once all files have been captured. Zip the folder up and this can then be used with the SPA/ZT tool.
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Perform a backup as described here: https://pbxbook.com/ipoffice/iposcimp.html
Login to IP Office Manager
Click on File ➤ Import/Export ➤ Export...
Select the Check Box for All of the configuration, and click OK as shown below.
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The Notel/Avaya BCM audit can be imported from either an Excel config file that looks like this:-
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MIT can provide a list of commands that can be manually run on the CS1K to capture the information required for an audit
Below are a list of commands that should be run via the terminal interface for the CS1K using PuTTy and saved to a txt file which can then be ingested by UCentric.
You must first log into the terminal interface before running these commands.
Please contact us for the instructions as we do not make this information publicly available.

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MIT can provide a list of commands that can be directly run on the terminal of the ISDX if no direct access from UCentric is available.

The commands should be run via the terminal interface for the ISDX/Realitis using PuTTy and saved to a txt file which can then be ingested by UCentric.

You must first log into the terminal interface before running these commands.

Please contact us for the list as we do not make this publicly available.

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Siemens/Unify HiPath’s can be audited from what is called a “Regen” or “LastLoad” file. Both are .txt files and look something like this:-

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live HiPath -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.txt”

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OSV can be imported from a ZIP file that contains .cfg and .csv files for the OSV configuration. It needs at a minimum:-

uc_users.csv UC Users

mediatrix.csv Mediatrix Servers

????_bgl_????.txt Main location devices

DLS-export.csv SIP + Keys

mlhg_??????.csv Hunt groups

export_all.txt Main configuration file

In addition the .cfg files for each gateway will enable UCentric to accurately audit the entire solution.

Then import the zip file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live OSV -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

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OSBiz can be imported from a standard OSBiz XML input/export file.

It should appear in this form:

Code Block

<?xml version="1.0" encoding="UTF-8"?>
<osbiz>
    <general>
        <xml_file_version>1.0</xml_file_version>
        <system_type>OSBiz S</system_type>
        <system_mode>UC Suite</system_mode>
        <system_in_network>false</system_in_network>
    </general>

    <basic>
        <gateway>
            <customer_name>Test In House</customer_name>
            <contract_number/>
            <system_name>Test</system_name>
            <gateway_location/>
            <contact_address/>
            <system_country>United Kingdom</system_country>
            <brand>OpenScape Business</brand>
            <international_prefix>00</international_prefix>
            <national_prefix>0</national_prefix>
            <country_code>44</country_code>
            <local_area_code/>
            <pabx_number/>
            <node_id>0</node_id>
            <continuous_tone>true</continuous_tone>
        </gateway>

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