The backup mechanisms and tools vary from vendor to vendor. This page details which systems UCentric supports auditing via backup for along with the supported backup formats and methods for each.

Please click one of the vendor logos below to go directly to the section for that vendor or select them from the table of contents below.

Info
New ‘backup’ methods are being added all the time. Please return to this page to find the latest information and compatibility.

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Anchor
alcatel
alcatel
Alcatel/Lucent

...

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJBbGNhdGVsJTIwT21uaVBDWCUyMEVudGVycHJpc2UlMjAoT1hFKSUyMC0lMjBPbW5pVmlzdGElMjIlN0Q=

For Alcatel OmniPCX Enterprise using the OmniVista tool we support data extracted in CSV/Tab format as shown in the image below, this can collected using the export function in OmniVista. Please contact us for further assistance in collecting this.

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJBbGNhdGVsJTIwT21uaVBDWCUyME9mZmljZSUyMChPWE8pJTIwLSUyME9NQyUyRk9YTyUyME1hbmFnbWVudCUyMENvbnNvbGUlMjIlN0Q=

For Alcatel OmniPCX Office using the OMC/OXO Managment Console tool please see guidance below for how to collect the data.

In OMC, expand the Import/Export option and select Import/Export Data

For each file shown in the Data Type dropdown, click File and provide the file with a name, then click Export

Collect each of the exported files in the root of a zip file, this can then be imported into UCentric via the Web Interface or the Zero-touch interface.

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Anchor
asterisk
asterisk
Asterisk/FreePBX (and derivatives)

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJBc3RlcmlzayUyMEluc3RydWN0aW9ucyUyMiU3RA==

First of all, obtain a backup through the web portal for the Asterisk/FreePBX by selecting the top menu, then click “Admin” and select “Backup & Restore”

Select “Add Backup”

Under “Add Backup” Give the backup a name and a description.

Under “Storage” click the drop-down menu and select the file storage location you can access (create one if none are shown)

Click “Submit” in the lower right corner of the page. Doing so will return you to the “Backup & Restore” page.

Running the backup

On the “Backup” tab of the “Backup & Restore” page click the “play” icon under the “Actions” heading.

You will be presented with a scrolling log of the backup in real time. Depending on the size and complexity of your PBX this may take some time.

When your backup is complete, a blue banner stating “Your backup has finished” will briefly appear. If you happen to miss this banner look for a line stating “Finished saving to selected filestore locations” in the log.

Select “Close” on the log display

Downloading the Backup

On the “Backup & Restore” page select the “Restore” tab and click the “Download” icon in the “Actions” field of the “Restore from local cache” block.

...

Anchor
cisco
cisco
Cisco (& Broadworks)

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJDVUNNJTIyJTdE

The Cisco CUCM decoder utilises the “BATS backup” capability of the CUCM. To obtain and import a BATS backup, follow these steps.

Login to the Cisco Unified Administration

Login into the “Cisco Unified CM Administration” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Creating the backup

Select the “Export” function from “Bulk Administration” in the top menu

Enter a suitable name for the backup and press “Submit”

You should see the following message appear in the status panel

Check Scheduler

Go to the Scheduler to ensure that the backup job in progress

If the job says “Hold”, activate it by ticking the checkbox and clicking on “Activate Selected”

If the job appears to get stuck on “Pending”, us the “Cisco Unified Serviceability” interface and ensure that the AXL, BPS and TAPS services are all activated (Note: this requires Admin access)

When completed, the status will change

Downloading the backup

Select “Upload/Download” files in the “Bulk Administration” menu.

Enter the prefix you entered in 2.2 and click on “Find”

Select the backup and click on “Download Selected”

Finally, save the file on your local system to use as an import to UCentric Voice Audit.

Cisco backups performed from the standard web portal for the Cisco CUCM. This generates a .tar file.

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJDVUNNJTIwQ0RSJTIwRGF0YSUyMGNvbGxlY3Rpb24lMjBhbmQlMjBibGVuZGluZyUyMGluc3RydWN0aW9ucyUyMiU3RA==

If you want to capture actual usage of the CUCM, you can also capture the CDR data at the same time and UCentric will process this when combined with a BATS backup.

Login to the Cisco Unified Serviceability

Login into the “Cisco Unified Serviceability” portal from a Web Browser, note: Firefox is recommended for older Cisco CUCM’s due to HTML compatibility issues on other browsers.

Then select “CDR Analysis and Reporting” from the “Tools” menu.

This will open a new window, select “Export CDR/CMR” from the “CDR” menu

Select the date range (ideally more than 3 months) and click “Export to File”

This will then display the following:-

CUCM

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJDVUNNJTIwVm9pY2VtYWlsJTIwKFVuaXR5KSUyMERhdGElMjBjb2xsZWN0aW9uJTIwYW5kJTIwYmxlbmRpbmclMjBpbnN0cnVjdGlvbnMlMjIlN0Q=

Use an account that has administrator access to the Cisco Web Interface and navigate to the Cisco Unity Connection Administration section.

On the left-hand side tree view, locate Tools → Bulk Administration Tool

This page allows you to export the unity data, you need to select Export as your Operation. Selecting Users with Mailbox as your Object Type.

Once you have browsed and defined a filename, you can Submit to start the export process.

The CSV file that is generated can be included with a CUCM audit in order to identify users with voice mail requirements.

Note
If you want this included automatically in a Cisco Audit, ensure that you create a new .zip file, and include the Cisco CUCM backup (in it’s original .tar or .tar.gz format) and this export with any filename, but with the suffix .unity.txt

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJDaXNjbyUyMENhbGwlMjBNYW5hZ2VyJTIwRXhwcmVzcyUyMChDTUUpJTIwSW5zdHJ1Y3Rpb25zJTIyJTdE

For call manager express you can use the CME GUI and select “Administration -> Save Router Config

Broad

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJCcm9hZHdvcmtzJTIyJTdE

Cisco Broadworks can be audited via two methods, these are:

Using a tool called EMU if the customer has access which can then produce a (Broadsoft) JSON backup.

A direct connection to BroadSoft using the OCI-P protocol. This relies on the customer providing the URL to the XSP server and a group admin and password for each account that requires auditing. This is entered into the UCentric SPA/ZT interface under the “Vendors” tab on the bottom-left

You can also obtain a .UCX file to drop on the UCentric SPA/ZT interface by getting the customer to perform the audit remotely as follows:-

Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice )
And copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe broadworks -i hostName-u username -p password-o customerName.ucx

Replace hostName with the URL of the Broadworks XSP server (including HTTPS:// or HTTP://)

Replace username with the Broadworks Group Admin username

Replace password with the BroadWorks Group Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be

...

Anchor
avaya
avaya
Avaya/Nortel

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJBdmF5YSUyMENNJTJGQXVyYSUyRkRlZmluaXR5JTIwQXVkaXQlMjB2aWElMjBhdXRvbWF0ZWQlMjBkYXRhJTIwY2FwdHVyZSUyMGFwcGxldCUyMiU3RA==

Avaya CM/Aura/Definity can be audited direct from the UCentric SPA/ZT interface (using the “Vendors” button on the bottom-left), via an applet provided by MIT or via collecting exports from the Avaya System Administration tool (ASA) and importing them. Using the SPA/ZT direct method or Audit Applet (which is the same thing in effect) is the recommended method for acurate and detailed audits.

Obtain the latest copy of Audit.exe (located on the UCentric server at C:\Program Files (x86)\MIT Dynamic\UCentric\Voice or speak to the MIT team), and copy onto a USB stick, or provide to the customer using your usual secure methods

Use this command line:-

audit.exe avaya -i x.x.x.x -u username -p password-o customerName.ucx

Replace x.x.x.x with the IP Address of the on-net (or Internet visible) Avaya CM - Note: Port 5022 must be visible.

Replace username with the Avaya ASA Admin username

Replace password with the Avaya ASA Admin password

Replace customerName with the name of the customer, or another memorable reference as this what the generated file will be called

The .ucx file can then be dropped on the UCentric Auditing SPA/ZT interface.

Aura expand

params

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

Note
This

is not the recommended method as some level of fidelity of information will be lost due to the limits of the Avaya ASA app. It can also take some time using this method.Install

method should only be used when the UCentric applet cannot be used. It is not the recommended method as:

It can be prone to error due to the amount of files that are required for the audit
CSV files can be unreadable when saving them with the ASA tool
Not all information is included in the audit when using this method, the UCentric applet will collect DDI’s, Vectors, Schedules and more.
It is slower and requires more manual input

Install ASA v6 (or latest version) + service pack (if not already installed)
Create an empty folder on your Desktop with the name of the site (e.g. “MIT Test”)
Connect to your Avaya and select the “Advanced” panel on the left, then click on “Export Data”

Repeat this step for every form available, select the form from the list

Then click next then click the >> so that all fields are in the right-hand box

Then click Next and then click on the three dots next to the filename and select your folder on the desktop, leaving the filename as-is.

Then click Next, Next, Finish andrepeat this for all forms in the list.
You can see the progress in the “Schedule” tab at the bottom of panel. Wait until all jobs are completed. Note: Errors will occur for unlicensed or missing options – Ignore this.

Select “Advanced” then “Report”
Repeating this step for this list of reports (Paste each of these into the selection box as not all are listed in the drop-down)
display system-parameters customer-options
list hunt-group
list call-forwarding
list registered-ip-stations

Select the report from the list and choose“Export screen capture to file”
Select the 3 dots next to the filename and use same folder as before
Once all files have been captured. Zip the folder up and this can then be used with the SPA/ZT tool.
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params JTdCJTIydGl0bGUlMjIlM0ElMjJBdmF5YSUyMElQJTIwT2ZmaWNlJTIyJTdE
Perform a backup as described here: https://pbxbook.com/ipoffice/iposcimp.html
Login to IP Office Manager
Click on File ➤ Import/Export ➤ Export...
Select the Check Box for All of the configuration, and click OK as shown below.
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params JTdCJTIydGl0bGUlMjIlM0ElMjJBdmF5YSUyRk5vcnRlbCUyMEJDTSUyMiU3RA==
The Notel/Avaya BCM audit can be imported from either an Excel config file that looks like this:-

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-group

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...

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params

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

params

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

Aura expand

params	JTdCJTIydGl0bGUlMjIlM0ElMjJNUyUyMFRlYW1zJTIwdmlhJTIwUG93ZXJTaGVsbCUyMHNjcmlwdCUyMiU3RAJTdCJTIydGl0bGUlMjIlM0ElMjJOb3J0ZWwlMjBNZXJpZGlhbiUyRk9wdGlvbiUyMDExJTJGQ1MxSyUyMiU3RA==

In order to perform an Audit of Microsoft Teams, you must have Administrator rights to both Teams and Office 365 as the audit is performed by using a PowerShell script.

Copy the UCentricTeams.ps1 script to a working folder, then open an Administrator PowerShell prompt at the same location
Type .\UCentricTeams.ps1 and press enter
When prompted, type R and press enter
Image Removed
1. If the script fails to run or warns about PSGallery being untrusted then you will need to run the following command: Set-PSRepository -Name "PSGallery" -InstallationPolicy Trusted
2. Re-run the script from step 2.
Log into Teams with your Admin credentials
Image Removed
You may be asked to login a 2nd time for the Office 365 account if they differ
Once completed, you’ll see “Finished!” in the command window
Image Removed
There will be a zip file in the form “UCentric Teams yyyymmddhhmmss.zip” created in the folder. This is the file you drop onto UCentric SPA/ZT UCentric ZT/SPA - User Manual

Please contact support@mit-tech.co.uk for details on how to Audit Skype For Business / Lync

...

MIT can provide a list of commands that can be manually run on the CS1K to capture the information required for an audit

Below are a list of commands that should be run via the terminal interface for the CS1K using PuTTy and saved to a txt file which can then be ingested by UCentric.

You must first log into the terminal interface before running these commands.

Please contact us for the instructions as we do not make this information publicly available.

...

Anchor
microsoft
microsoft
Microsoft Teams, Lync/Skype for Business

Aura expand group

params

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

Aura expand

params	JTdCJTIydGl0bGUlMjIlM0ElMjJNUyUyMFRlYW1zJTIwdmlhJTIwUG93ZXJTaGVsbCUyMHNjcmlwdCUyMiU3RA==

In order to perform an Audit of Microsoft Teams, you must have Administrator rights to both Teams and Office 365 as the audit is performed by using a PowerShell script.

Copy the UCentricTeams.ps1 script to a working folder, then open an Administrator PowerShell prompt at the same location
Type .\UCentricTeams.ps1 and press enter
When prompted, type R and press enter
Image Added
1. If the script fails to run or warns about PSGallery being untrusted then you will need to run the following command: Set-PSRepository -Name "PSGallery" -InstallationPolicy Trusted
2. Re-run the script from step 2.
Log into Teams with your Admin credentials
Image Added
You may be asked to login a 2nd time for the Office 365 account if they differ
Once completed, you’ll see “Finished!” in the command window
Image Added
There will be a zip file in the form “UCentric Teams yyyymmddhhmmss.zip” created in the folder. This is the file you drop onto UCentric SPA/ZT UCentric ZT/SPA - User Manual

Please contact support@mit-tech.co.uk for details on how to Audit Skype For Business / Lync

...

Anchor
mitel
mitel
Mitel/Aastra/Shoretel

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJNaXRlbCUyMDMzMDAlMkZNQ0QlMkZNSVZCJTJGRmxleCUyMiU3RA==

Backups are achieved through manually exporting the following forms manually, and exporting them from the Mitel Application portal to a CSV file (one for each section) – then zipping them up into a single file for processing

System Options

System Capacity

Users and Services Configuration

Feature Access Codes

System Speed Calls

Personal Ring Groups

Hunt Groups

Ring Groups

Pickup Groups

Paging Groups

Call Forwarding Profile

DND

Default Account Codes

Independent Account Codes

System Account Codes

Inward Dialling Modification

Outward Dialling Modification

Trunk Attributes

ICP/PBX Network Elements

IP/XNET Trunk Groups

All IP Telephones

Hardware Modules

Hardware Compute Cards

System IP Properties

Network Elements

ACD Agents IDs

ACD Agent Skill Groups

ACD Express Groups

ACD paths

ACD Path interflow dialling lists

ACD Remote Agent Subgroups

Default CESID

L2 to CESID

CESID Assignment

ARS Call Progress Tone Detection

ARS Digit Modification

ARS Maximum Dialled Digits

ARS Routes

ARS Route Lists

ARS Route Plans

ARS Digits Dialled

ARS Leading Digits

ARS Node Identities

Analog Trunks + Trunk Groups

Digital Trunks

DID Ranges for CPN Substitution

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live MiVB2 -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

A full guide for this can be found here: Auditing a Mitel 3300 using CSV backups

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJNaXRlbCUyME1pVm9pY2UlMjBDb25uZWN0JTIwKE1JVkMpJTJGU2hvcmV0ZWwlMjIlN0Q=

You will need to be a MiVoice Connect System Administrator and have the credentials to login to the MiVoice Connect System

Procedure 1:

Login to the MiVoice Connect HQ server either directly or using Remote Desktop Connection
Navigate to "Drive:\Shoreline Data\Database\SnapShot"
Sort the view by "Date Modified" and take the "SnapShotMM-DD-YYYY XXXXXX.sql.gz" file that is most recent.

Alternatively:

Procedure 2: (Run Backup on Demand)

Navigate to C:\program files<x86>\ shoreline communications\ shoreware server\MySQL\MySQL server\Examples
Run the backup config.bat file. This will create a new “.sql” file under C folder
Get the “.sql” file for generating audit and migration reports

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJNaUNvbGxhYiUyRk1JQ0MlMjIlN0Q=

Backups are achieved through importing standard ‘backups’ downloaded through the MiVoice Connect, MiCollab and MiCC application web portals.

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJBYXN0cmElMjBNeC1PbmUlMjIlN0Q=

Aastra MX-One backups/exports should contain the most if not all of the files listed in the below table, some files may be empty or missing if the related config doesn’t exist on the PBX.

Files should be zipped up into a single file for processing in the the UCentric ZT or Web portal.

Description	Filename	Notes
System details	ts_about
Exchange details	exchange_info
Media Gateways / LIMS	trsp_connection
Board list	board_list
DECT boards	dect_cfp
Board versions	board_sw
Speedials	ADCDP
Personal Speedials	ADIDP
Analog Extensions	EXDDP
IP Extensions	ip_extension_info
Key System Directory	KSDDP
ISDN Directory	ITDAP
Keys	KSFKP
Extension list	extension
Key System Categories	KSCAP
Directory names	name1	Main directory file
Directory names	NIINP1	Read in addition to name1 as different systems split directory files
Directory names	NIINP2	Read in addition to name1 as different systems split directory files
Directory names	NIINP3	Read in addition to name1 as different systems split directory files
Directory names	NIINP4	Read in addition to name1 as different systems split directory files
Directory names	NIINP5	Read in addition to name1 as different systems split directory files
Directory names	NIINP6	Read in addition to name1 as different systems split directory files
Diversion (Call forward)	diversion
Hunt Groups	GHDAP
Pickup Groups	GPDAP
Licenses	license
Bridged Extensions	parallel_ringing
Trunks	ROEDP
Voicemail Pilot	VMGEP
DECT Extensions	dect_extension

...

Anchor
unify
unify
Unify (& Siemens)

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJTaWVtZW5zJTIwSVNEWCUyRlJlYWxpdGlzJTIyJTdE

MIT can provide a list of commands that can be directly run on the terminal of the ISDX if no direct access from UCentric is available.

The commands should be run via the terminal interface for the ISDX/Realitis using PuTTy and saved to a txt file which can then be ingested by UCentric.

You must first log into the terminal interface before running these commands.

Please contact us for the list as we do not make this publicly available.

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJTaWVtZW5zJTIwSGlQYXRoJTJGSGlDb20lMjIlN0Q=

Siemens/Unify HiPath’s can be audited from what is called a “Regen” or “LastLoad” file. Both are .txt files and look something like this:-

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live HiPath -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.txt”

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJVbmlmeSUyME9wZW5TY2FwZSUyMFZvaWNlJTIwKE9TViklMjIlN0Q=

OSV can be imported from a ZIP file that contains .cfg and .csv files for the OSV configuration. It needs at a minimum:-

uc_users.csv UC Users

mediatrix.csv Mediatrix Servers

????_bgl_????.txt Main location devices

DLS-export.csv SIP + Keys

mlhg_??????.csv Hunt groups

export_all.txt Main configuration file

In addition the .cfg files for each gateway will enable UCentric to accurately audit the entire solution.

Then import the zip file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live OSV -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJVbmlmeSUyME9wZW5TY2FwZSUyMEJ1c2luZXNzJTIwKE9TQml6KSUyMiU3RA==

OSBiz can be imported from a standard OSBiz XML input/export file.

It should appear in this form:

Code Block

<?xml version="1.0" encoding="UTF-8"?>
<osbiz>
    <general>
        <xml_file_version>1.0</xml_file_version>
        <system_type>OSBiz S</system_type>
        <system_mode>UC Suite</system_mode>
        <system_in_network>false</system_in_network>
    </general>

    <basic>
        <gateway>
            <customer_name>Test In House</customer_name>
            <contract_number/>
            <system_name>Test</system_name>
            <gateway_location/>
            <contact_address/>
            <system_country>United Kingdom</system_country>
            <brand>OpenScape Business</brand>
            <international_prefix>00</international_prefix>
            <national_prefix>0</national_prefix>
            <country_code>44</country_code>
            <local_area_code/>
            <pabx_number/>
            <node_id>0</node_id>
            <continuous_tone>true</continuous_tone>
        </gateway>

...

params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJORUMlMjBORUFYJTIyJTdE

NEC NEAX systems can be imported from a Standard XLSX backup that has the following tabs:-

...

You can import the XLSX file into UCentric from within the site manager, Zero-Touch SPA

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJORUMlMkZQaGlsaXBzJTIwU29waG9zJTIwSVMzMDAwJTIyJTdE

IS3000/Sopho systems can be audited via a backup import with some additional pre-import steps. The backup file supported is usually a rar file that contains .POM files.

A .POM file viewer app must be used to carry out the steps below before importing the file into UCentric.

Extract the “.POM” files from an archive into their own folder.
Open the LLxxxx.POM file in the POM view program
Click “File”, “Report” and select “Full Report”, “Report in XML” and “all in one file (is3000.xml)”

NOTE: The iS3000.xml file will be created in the XML subdirectory of wherever your POM file is located.

Once you have the XML file, you can use the UCentric Zero Touch (SPA) interface or standard web interface to add a new site/import the file like any other audit.

...

gateway>

Image Added

Anchor
nec
nec
NEC

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params

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJORUMlMjBORUFYJTIyJTdE

NEC NEAX systems can be imported from a Standard XLSX backup that has the following tabs:-

Image Added

You can import the XLSX file into UCentric from within the site manager, Zero-Touch SPA

Aura expand

params	JTdCJTIydGl0bGUlMjIlM0ElMjJORUMlMkZQaGlsaXBzJTIwU29waG9zJTIwSVMzMDAwJTIyJTdE

IS3000/Sopho systems can be audited via a backup import with some additional pre-import steps. The backup file supported is usually a rar file that contains .POM files.

A .POM file viewer app must be used to carry out the steps below before importing the file into UCentric.

Extract the “.POM” files from an archive into their own folder.
Open the LLxxxx.POM file in the POM view program
Click “File”, “Report” and select “Full Report”, “Report in XML” and “all in one file (is3000.xml)”

NOTE: The iS3000.xml file will be created in the XML subdirectory of wherever your POM file is located.

Once you have the XML file, you can use the UCentric Zero Touch (SPA) interface or standard web interface to add a new site/import the file like any other audit.

Image Added

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params	JTdCJTIydGl0bGUlMjIlM0ElMjJORUMlMjBVWDUwMDAlMkMlMjBTVjgxMDAlMkMlMjBTVjkxMDAlMjIlN0Q=

Please note, MIT does not yet have complete instructions for obtaining the supported file format for NEC systems however the guidance below should be used in the meantime and this will be updated once instruction

The supported format is a ZIP file of CSV files

Several NEC systems that are managed by the PCPro application can be audited by via backup import.

The database backup is obtained from the PCPro app Via the export/backup/External storage option shown below.

Image Added

The backup will be saved as a PCPX file for SV9100 systems, on earlier systems (8100, UX5000) the file format is different however this can be converted into the pcpx format via the PCPro app. This is done via the Tools>Import menu and then selecting the option for the relevant file you have.

Once done you can use the PCPX database to generate a ZIP file PCPro app that contains a reports folder within the and within the reports folder will be individual CSV files.

Login with username/password to PCPro
Click, File, Open and then select the .pcpx file
Click Reports on the top tab-bar
Click System Data
Click Select All, and ensure that Export as CSV is selected
In Export to Directory Browse to a new empty folder
Click Generate
Once completed, exit the app, and then zip the entire folder up

Image Added

The ZIP file can be imported into UCentric via the Zero-touch app.

Image Added

Change History

Versions Compared

Old Version 36

New Version Current

Key

Anchor
alcatel
alcatel
Alcatel/Lucent

Anchor
asterisk
asterisk
Asterisk/FreePBX (and derivatives)

Running the backup

Downloading the Backup

Anchor
cisco
cisco
Cisco (& Broadworks)

Login to the Cisco Unified Administration

Creating the backup

Check Scheduler

Downloading the backup

Login to the Cisco Unified Serviceability

Anchor
avaya
avaya
Avaya/Nortel

Anchor
microsoft
microsoft
Microsoft Teams, Lync/Skype for Business

Anchor
mitel
mitel
Mitel/Aastra/Shoretel

Anchor
unify
unify
Unify (& Siemens)

Anchor
nec
nec
NEC

Page Comparison

Versions Compared

Old Version 36

New Version Current

Key

Anchoralcatelalcatel Alcatel/Lucent

AnchorasteriskasteriskAsterisk/FreePBX (and derivatives)

Running the backup

Downloading the Backup

AnchorciscociscoCisco (& Broadworks)

Login to the Cisco Unified Administration

Creating the backup

Check Scheduler

Downloading the backup

Login to the Cisco Unified Serviceability

AnchoravayaavayaAvaya/Nortel

AnchormicrosoftmicrosoftMicrosoft Teams, Lync/Skype for Business

AnchormitelmitelMitel/Aastra/Shoretel

AnchorunifyunifyUnify (& Siemens)

AnchornecnecNEC

Anchor
alcatel
alcatel
Alcatel/Lucent

Anchor
asterisk
asterisk
Asterisk/FreePBX (and derivatives)

Anchor
cisco
cisco
Cisco (& Broadworks)

Anchor
avaya
avaya
Avaya/Nortel

Anchor
microsoft
microsoft
Microsoft Teams, Lync/Skype for Business

Anchor
mitel
mitel
Mitel/Aastra/Shoretel

Anchor
unify
unify
Unify (& Siemens)

Anchor
nec
nec
NEC