Backup support

The backup mechanisms and tools vary from vendor to vendor. This page details which systems UCentric supports auditing via backup for along with the supported backup formats and methods for each.

Please click one of the vendor logos below to go directly to the section for that vendor or select them from the table of contents below.

Alcatel/Lucent

There are two Alcatel systems we can audit OXE and OXO (OmniPCX Enterprise and Office), these systems may use the OXO Connect Management Console or OmniVista (4760 or 8770) tools to export data. The method used will depend on the tool the partner or customer has access to.

Asterisk/FreePBX (and derivatives)

Cisco (& Broadworks)

Avaya

Avaya BCM

Microsoft Teams, Lync/Skype for Business

Mitel

Aastra MX-One

Aastra MX-One backups/exports should contain the most if not all of the files listed in the below table, some files may be empty or missing if the related config doesn’t exist on the PBX.

Files should be zipped up into a single file for processing in the the UCentric ZT or Web portal.

MiCollab / MiCC

Backups are achieved through importing standard ‘backups’ downloaded through the MiVoice Connect, MiCollab and MiCC application web portals.

MiVoice Connect (Previously Shoretel)

You will need to be a MiVoice Connect System Administrator and have the credentials to login to the MiVoice Connect System

Procedure 1:

• Login to the MiVoice Connect HQ server either directly or using Remote Desktop Connection 

• Navigate to "Drive:\Shoreline Data\Database\SnapShot"

• Sort the view by "Date Modified" and take the "SnapShotMM-DD-YYYY XXXXXX.sql.gz" file that is most recent.

Alternatively:

Procedure 2: (Run Backup on Demand)

• Navigate to C:\program files<x86>\ shoreline communications\ shoreware server\MySQL\MySQL server\Examples

• Run the backup config.bat file. This will create a new “.sql” file under C folder

• Get the “.sql” file for generating audit and migration reports

Mitel 3300 / Legacy MiVB

Backups are achieved through manually exporting the following forms manually, and exporting them from the Mitel Application portal to a CSV file (one for each section) – then zipping them up into a single file for processing

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live MiVB2 -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

A full guide for this can be found here: Auditing a Mitel 3300 using CSV backups

Unify (& Siemens)

Siemens/Unify HiPath/HiCom

Siemens/Unify HiPath’s can be audited from what is called a “Regen” or “LastLoad” file. Both are .txt files and look something like this:-

Then import the file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live HiPath -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.txt”

Unify OpenScape OSV

OSV can be imported from a ZIP file that contains .cfg and .csv files for the OSV configuration. It needs at a minimum:-

uc_users.csv UC Users

mediatrix.csv Mediatrix Servers

????_bgl_????.txt Main location devices

DLS-export.csv SIP + Keys

mlhg_??????.csv Hunt groups

export_all.txt Main configuration file

In addition the .cfg files for each gateway will enable UCentric to accurately audit the entire solution.

Then import the zip file into UCentric from within the site manager, Zero-Touch SPA or using the following command line:

Audit.exe Live OSV -S 123 -d 127.0.0.1 -f “relative\path\to\myfile.zip”

OpenScape Business (OSBiz)

OSBiz can be imported from a standard OSBiz XML input/export file.

It should appear in this form:

<?xml version="1.0" encoding="UTF-8"?>
<osbiz>
    <general>
        <xml_file_version>1.0</xml_file_version>
        <system_type>OSBiz S</system_type>
        <system_mode>UC Suite</system_mode>
        <system_in_network>false</system_in_network>
    </general>

    <basic>
        <gateway>
            <customer_name>Test In House</customer_name>
            <contract_number/>
            <system_name>Test</system_name>
            <gateway_location/>
            <contact_address/>
            <system_country>United Kingdom</system_country>
            <brand>OpenScape Business</brand>
            <international_prefix>00</international_prefix>
            <national_prefix>0</national_prefix>
            <country_code>44</country_code>
            <local_area_code/>
            <pabx_number/>
            <node_id>0</node_id>
            <continuous_tone>true</continuous_tone>
        </gateway>

NEC

NEC NEAX systems can be imported from a Standard XLSX backup that has the following tabs:-

You can import the XLSX file into UCentric from within the site manager, Zero-Touch SPA

NEC/Philips Sopho/IS3000

IS3000/Sopho systems can be audited via a backup import with some additional pre-import steps. The backup file supported is usually a rar file that contains .POM files.

A .POM file viewer app must be used to carry out the steps below before importing the file into UCentric.

1. Extract the “.POM” files from an archive into their own folder.

2. Open the LLxxxx.POM file in the POM view program

3. Click “File”, “Report” and select “Full Report”, “Report in XML” and “all in one file (is3000.xml)”

NOTE: The iS3000.xml file will be created in the XML subdirectory of wherever your POM file is located.

Once you have the XML file, you can use the UCentric Zero Touch (SPA) interface or standard web interface to add a new site/import the file like any other audit.

Index