UCentric System Requirements

Overview

This document outlines the recommended system requirements for all UCentric Product installations and should be provided to a customer in conjunction with any installation project.

The MIT technical team/DevOps should be consulted for any bespoke or complex configurations.

UCentric can be installed on a Windows Server, Desktop PC or Laptop.

General System Requirements

The General System Requirements should be used for any software installation, additional requirements for specific products can be found in the “UCentric Product Requirements” section.

Hardware Requirements

Type	Requirement
CPU	Quad Core 2.4 Ghz+
RAM	12GB+
Hard Drive	2 drives. 1 x 100GB+ for OS 1 x 500GB+ data (Expand to accommodate high data volumes)
Operating System	Server: Windows Server 2019 (Or latest available Windows Server Standard version) Desktop PC/Laptop: Windows 10, 11 (x64 only)

Software Requirements

Software	Requirement
SQL Server	SQL Server - 2019+ or latest MS supported version (Express is supported but not recommended for large installs.) A version of SQL Express is included with our software installer for low-end UCentric instance deployments. Local/remote and TCP/IP must be enabled in SQL Server Configuration. Remote SQL Servers must have SQL Server Browser Service enabled and running.
Internet Information Services (IIS)	10.0+, or latest version available on OS
Ports	Must have minimum required ports open. 80 or 443 (dependant on https being enabled), 8809, 8080 and 8844

Windows & User Account Privileges

Type	Requirement
Windows	Local Admin rights or read & write permissions to C:\inetpub and C:\Program Files (x86)
SQL Server	Server Admin (sa) or equivalent permissions. Must be able to create, alter and write to databases during installation. Can be reduced to dbOwner privileges with ability to read/write to tables within created databases after installation

UCentric Product Requirements

These requirements should be provided to the customer along with the general requirements to ensure specific product requirements are met.

Type	Requirement
Network	Must be accessible over network, IP address required.
Server	Server must be able to communicate with PBX. (see PBX crib sheet for more information)

Voice Audit

Voice Audit installs require that the UCentric software can access PBX systems to carry out audits. This is usually done via direct access and each vendor will have different requirements. Our Direct Audit requirements for audits can be found here: Direct Audits (IP, Dialup, VPN, Serial)

Some systems can also be audited via backup and UCentric can utilise this method if direct access isn’t availableUCentric Voice Auditing (via Vendor PABX Backups)

Liaise with the support team to identify the exact requirements

Call Logging/Data Capture/IOT

To see information on call logging/IoT, take a look at the following article. SMDR/Call Logging connection information