SMDR/Call Logging connection information
- Jim Coble
Here you will find a list of supported vendors and a brief description of what ports or methods we use to collect meta data from SMDR/CIL/CDR.
Please note, if you do not see your vendor within this list then please contact us.
Vendor | Model | Port/Method |
|---|---|---|
3CX |
| Direct IP |
Alcatel-Lucent | Omni PCX | Direct IP |
Asterisk |
| MySQL |
Avaya | All | Direct IP/Serial |
Centrica | Power Radar | FTP dumps to a defined location. |
Cisco | CUCM | Cisco to be configured to dump CDR files onto a defined FTP server. |
Jabra | *Headsets | Agent based using TCP |
Microsoft | Skype for Business | Direct connect via MSSQL. |
Microsoft | Teams | Uses the graph API and requires a token with certain permissions. |
Mitel | 3300 | TCP via port 1752. |
Nortel | All | Direct IP |
Samsung | Office Server | Direct IP |
Syslog |
|
|
Siemens | Comfy | Uses a rest API. Requires ClientId, ClientSecret and Audience. |
Siemens | HiPath 4000 | Direct IP/Serial |
Siements | iSDX Realitis | Direct IP/Serial |
Unify | OpenScape Contact Centre | FTP Dump |
Unify | OpenScape Voice | Informix |
| DS3000 | Direct IP |
Vecos | ReleezeMe | Uses a rest API. |