PBX Configuration for Call Logging

Owned by Sean Millar
Last updated: Jun 28, 2023
2 min read

This article describes any configuration required on PBXs prior to configuration within UCentric to enable call logging.

This is not required for every vendor however it is good practice to check that all pre-requisites are met prior to creating a data capture agent in UCentric. Please refer to for information on how we connect to each vendor type from UCentric.

Avaya CM

There is configuration required on the Avaya CM/Aura to enable any call logging of Avaya systems.

Firstly, CDR needs to be enabled on the Avaya itself, this can be done by defining a CDR service in the IP Services configuration.

Use the change ip-services command to configure the following:

  • Service Type: CDR1

  • Local Node: procr

  • Remote Node: UCentric

  • Remote Port: 9000

Navigate to Page 3 and set the Reliable Protocol field to n. This will disable Reliable Session Protocol (RSP)

System parameters will define the data format, Use the change system-parameters cdr command to ensure the following is configured as a minimum. Please discuss with us if you would like to change any further settings.

You can also configure CDR for specific trunk groups if you do not want CDR for all trunks. Use the change trunk-group X command, where X is the trunk group number, to verify that the CDR Reports field is set to y as shown below.

This applies to all types of trunk groups.

Once configured you can set up the Avaya agent on UCentric which will be done by the nominated MIT Engineer dealing with the installation or support ticket for this request.