Migration and Provisioning Support and Capabilities

Migrations to modern UC platforms such as WebEx, RingCentral, MIVB and Zoom can pose many challenges. Firstly, legacy PBXs do not have the same feature sets as UC platforms and although we may have the capabilities to provision a particular feature, the feature may not be comparable on the source PBX, it may not exist or not be available in the configuration.

This page outlines our support for provisioning from each vendor we can audit. Our LLD/Migration plan is designed to be edited where options don’t exist so even if the data is not available in the source PBX you can still successfully provision.

WebEx

Legend

Icon	Description	Notes

Icon	Description	Notes
	This is feature is captured from the source platform and can be provisioned.	Formatting may still need to be applied, for instance a DDI will need to be in E164 number format.
	As above but only available on certain versions of this PBX, older variants may not contain this data.
	Not applicable to existing PBX but defaults are applied and can be modified in LLD by using drop down
	Not captured from PBX, this is because the information is either not available or contained in exports, API access or other audit method.
N/A	Not applicable to existing PBX or no comparable feature.	This will be the case on many legacy systems for features like user email addresses.
Default	A default is applied to the LLD	This occurs when the existing PBX does not contain a particular feature. For instance although a location may be captured the PBX may only have the ability to have a default location for hunt groups. If the PBX does not have a location feature then a default location is automatically added to the LLD.
Auto	Auto configured based on other information	This feature is auto configured when provisioning based.
Manual	These features require manual input on LLD as they do not exist on may voice platforms or are not comparable	Licenses on legacy voice platforms do not map like for like with WebEx therefore manual input in LLD is needed.